SHIPPING & RETURNS
Shipping Policy
At HILO Earth, we understand the excitement of receiving your fashion finds promptly. That's why we are committed to efficient and reliable shipping services. Our dedicated team works tirelessly to process and dispatch your orders swiftly.
Should you have any questions about your order's shipping status or need further assistance, our Customer Care team is here to help. We strive to make every step of your shopping experience with HILO Earth as enjoyable as possible.
Return & Exchange Policy
We want you to love every HILO Earth purchase, but we understand that sometimes things may not be the perfect fit. That's why we offer a hassle-free return and exchange policy, ensuring your satisfaction with every order.
Returns: If you're not completely satisfied with your purchase, you can return it within [X] days of receiving your order. The item must be in its original condition, unworn, and with all tags attached. Simply contact our Customer Care team, and we'll guide you through the easy return process.
Exchanges: Need a different size or color? We're happy to help you with an exchange. Contact our Customer Care team, let us know your preferred replacement, and we'll ensure a smooth exchange process for you.
How to Initiate a Return or Exchange:
-
Reach out to our Customer Care team at returns@hiloearth.com.
-
Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
-
Our team will guide you on the next steps, including shipping details.
Refunds: Refunds are processed promptly once we receive and inspect the returned items. You'll be notified via email once your refund has been processed.
Please note that certain items, such as personalized or final sale items, may not be eligible for return or exchange. For more details, refer to our comprehensive Return and Exchange Policy.
Your satisfaction is our priority, and we're here to make the return and exchange process as seamless as possible. Shop with confidence at HILO Earth!